• We will gladly accept returns or exchange, given that the goods returned are NOT damaged or used and in their ORIGINAL packing with tags (if any), within 3 Days of Order Delivered.  
• Please return goods with a copy of the invoice and mention the reason for returning the items.
• The customer needs to return the merchandise via traceable delivery i.e. courier or registered post at their own expense to our address. 
• Delivery Charges will not be refunded. 
• Refund requests will be processed within 3 days (excluding Sundays) after receiving the return products.
• All returns should be sent to POP Craft Customer Department; 45-H, DHA EME Society, Canal Road, Lahore, Pakistan.
• For further queries about exchanges and returns, please contact us at  pop.craft.pk@gmail.com

FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):

1. RE-PACK MERCHANDISE

Please ensure that the item(s) you wish to return, along with the Return Form included with your return shipment.

2. SHIP TO

Customer needs to return the merchandise via traceable delivery, i.e. courier or registered post on his own expense to the following address:

Consumer Support Department
POP Craft
45-H, DHA EME Society, Canal Road,
Lahore, Pakistan.

3. REFUND OR EXCHANGE

Upon receiving the return shipment at our office, it would take us 1-3 working days (excluding Sundays) to process your refund or exchange. We will notify once the process gets initiated. In the meanwhile, we greatly appreciate your patience

For Any Further Assistance, kindly mail us at pop.craft.pk@gmail.com